Last Updated: 26th of June 2024

At Sleeply Mattress, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read our policy carefully to understand your rights and obligations.

1. Returns

If you are not satisfied with your purchase, you may return the product within [number] days of receiving it for a full refund. To be eligible for a return, please ensure the following:

• The product must be in its original condition and packaging.
• The product must be unused and free from any damage or stains.
• You must provide proof of purchase (e.g., order confirmation or receipt).

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at click here within 2 days of receiving your product. Provide your order number and a brief description of the reason for the return.
2. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
3. Pack the product securely in its original packaging and include the RMA number inside the package.
4. Ship the product to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the safe return of the product.

Please note that you will be responsible for the cost of return shipping, unless the product was received damaged or defective.

3. Refunds

Once we receive your returned product and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note the following:

• If the product is not in its original condition or if it is damaged or missing parts not due to our error, only a partial refund may be granted.
• Refund processing times may vary depending on your bank or credit card company.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer service team at click here within 2 days of receiving the product. Provide your order number, a description of the issue, and any supporting photographs. We will arrange for a replacement or a full refund at no additional cost to you.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired product.

6. Non-Returnable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards
• Personalized or custom-made products
• Products marked as final sale or non-returnable

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at: click here

We appreciate your business and are committed to providing you with a positive shopping experience.